Remote Support Software - Representative console - thumbnail. It may be easier to just set up the users manually (depending on how many users you will set up to use the remote service). Go to the Google Play Store Bomgar Rep Console. Access and control any remote computer or deivce, on or off the network-no VPN required. If you are only seeing only a single user, it may be because the Bomgar service isn't reading AD correctly. Go to the App Store Bomgar Representative Console.įor Site Address, enter .Įnter your NetID and password when prompted. Accept all default values in the installer. Run the installer you just downloaded (this will require administrative rights). Select the appropriate version from the Choose Platform drop-down list.Ĭlick Download Bomgar Representative Console. Using your MIT Kerberos credentials, log into /login and click on 'Download Representative Console' under 'My Account'. Login to Bomgar Representative Console and select the Session Key radio button. To learn more about these levels of access, visit our Access to Bomgar article.Īn iPad, iPhone, or iPod touch (running iOS 8.0 or higher) When the installation wizard appears, follow the instructions to install the software. TSPs are assigned a level of access to Bomgar's tools consistent with their role, their clientele, and their unit's policies.

support session requests are routed in the Bomgar Representative Console.

When using Bomgar, bear in mind the university policies that govern responsible behavior of technology resources. User Name and Password: Provide the username and password for a remote support. You won't be able to download and install the Console until IT leadership in your area has made decisions about levels of access (as discussed in our Intro to Remote Assistance article) and your local OU Admin has completed the steps in our Set Up Your Bomgar Team article.

End users do not need to install anything.

Bomgar representative console login